Refund policy

Last updated: August 2026

At Breziva, we want you to love your AeroGlow. Our 30-Day Money-Back Guarantee lets you try it out — not just unbox it — so you can be sure it's right for you.

30-Day Return Window

You have 30 days from the date of delivery to request a return. You're welcome to open the box and briefly test the AeroGlow. To qualify for a refund, the product must be returned clean, undamaged, and with all original accessories (USB-C cable, wrist lanyard, user manual, and packaging).

How to Start a Return

Email us at hello@breziva.com with your order number and reason for return. Please wait for our reply with return instructions before sending anything back. Our team responds within 24 hours.

Return Shipping Costs

For preference-based returns (you changed your mind, etc.), the customer is responsible for return shipping costs. If your order was shipped internationally, the original international shipping charge is non-refundable.

Refunds

Once your return is received and inspected, we'll notify you via email. Approved refunds are processed within 5–7 business days back to your original payment method (minus original international shipping charges, if applicable).

Damaged or Defective Items

If your AeroGlow arrives damaged or defective, email hello@breziva.com with a photo within 7 days of delivery. Breziva covers the full cost of replacement or refund — no return shipping charge to you.

Wrong Item Received

If you received the wrong item or color, contact us immediately. Breziva covers the full cost of shipping the correct item to you.

Non-Returnable Situations

Items damaged by misuse, returned without contacting us first, or returned after the 30-day window are not eligible for a refund.

Questions?

Reach out at hello@breziva.com and we'll get back to you within 24 hours.