Frequently Asked Questions

Ordering & Shipping

How long does shipping take?

We ship to the US, UK, Canada, and UAE. Estimated delivery is 7–12 business days. Once your order ships, you'll receive a tracking number by email.

Do you offer free shipping?

Yes — all Ventivo orders ship free, with no minimum order required.

Can I track my order?

Visit our Track Order page and enter your order number and email to see real-time updates.

What countries do you ship to?

We currently ship to the United States, United Kingdom, Canada, and UAE.

Product Questions

How does the ice-cooling plate work?

The Ventivo Pro uses semiconductor thermoelectric technology. The condensation plate physically cools to below ambient temperature — press it to your skin for instant cold relief.

How long does the battery last?

The 10,000mAh battery provides 8–12+ hours depending on speed setting.

Is the fan loud?

No. The motor is quiet — suitable for offices, libraries, and bedrooms.

Can I use it as a desk fan?

Yes. The built-in 45° tilt stand lets you prop it on any flat surface for hands-free use. It also has a keyring loop for hanging.

Is it safe for skincare and makeup?

Yes. The smooth cooling plate and gentle airflow make it ideal for refreshing your face and setting makeup.

What's in the box?

1x Ventivo Pro Cooling Fan, 1x USB-C Charging Cable, 1x User Guide.

What colors are available?

Starry Gray, Arctic White, and Midnight Black.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee from date of delivery. Email us at hello@ventivo.com and we'll process your refund — no questions asked.

My item arrived damaged — what do I do?

Please email hello@ventivo.com with your order number and a photo of the damage. We'll send a replacement or issue a full refund immediately.

How do I start a return?

Email hello@ventivo.com with your order number and reason. Most refunds are processed within 5–7 business days.